12 Common Warranty Requests


12 Common Requests For Warranty Service That Are Not Covered Under Your Warranty.

Caulking - all caulking will crack over time. It is the homeowner's responsibility to maintain the caulking around the home after closing.

Concrete Cracks
Concrete cracks - cracks in sidewalks, driveways, and patios are normal and do not impact the function of the concrete.

Sheet Rock Cracks
Sheet rock cracks - are normal and occur due to the movement of the wood framing behind the sheetrock due to moisture gain and loss throughout the home.

Paint - your home has been provided with small samples of your current wall paint colors; just perfect for those minor move-in nicks, scratches and other cosmetic areas.

Stone - cracks, chips and mortar cracks are normal in all Stone.

Vinyl Flooring
Vinyl flooring - vinyl flooring is a soft product and can be easily damaged. Please protect the flooring from chair legs, high heels, etc.

Drainage - your home site was graded to ensure conformity with the drainage plans of the developer and city. It is the homeowner's responsibility to maintain the drainage once established.

Squeak-Proof Floor
Squeak-proof floor - A complete squeak proof floor cannot be assured. An isolated squeak is not a defect and may occur during seasonal changes as the humidity levels in your home change and settlement occurs.

Windows - No window is draft proof. Some air infiltration is normal and necessary. Condensation and ice may form on the inside of your windows.

Hardwood Floors
Hardwood floors - Separations and seasonal cupping are normal and will not impact the function of the floor. Please refer to the manufacturer's information for proper guidance on appropriate cleaning materials and maintenance.

Air Conditioning Systems
Air conditioning systems - Heat normally rises in your home. As a result some rooms may seem hotter/colder than others. In order to adjust this, the system my require "balancing" at seasonal intervals. An air balance is basically adjusting the air flow to the ductwork directed in certain areas of your home for optimal air circulation and comfort. The Air Conditioning installer will balance your air as a courtesy within the first year but beyond that it will be a homeowner maintenance item or you may choose to pay the HVAC company to do this on an annual basis. Please ask your HVAC provider to show you how to do this if you opt to perform the balancing yourself.

Homeowner Maintenance
Homeowner maintenance - Review your QBW DVD for some tips and guides on proper home maintenance to extend the life of your home. A proper maintenance plan will ensure long term savings for you in the future. The DVD also provides you with an electronic copy of your home warranty and discount information available to Imagine Homeowners.

These items are common occurrences in homes of all ages and fall under homeowner maintenance needs. That’s why they aren’t covered under a builder warranty. If you need assistance with any of these issues, this list of contacts includes the crafts people who installed major systems in your home, such as HVAC, plumbing and electrical.

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